Click the 'Additional information' tab.Click 'Edit' next to the name of that customer. Search for the customer whose invoice failed.In Sage Intacct, go to Company -> Customers.Option 1: Add AR terms to the customer in Sage Intacct There are two ways to resolve this error: This happens if you chose to use your customers' Sage Intacct default AR terms when creating invoices, but the customer for whom you tried to create an invoice does not have any default terms set in Sage Intacct, which means that the due date for the invoice cannot be determined. "BL03000018: : arinvoice: Required field 'Due date' is missing." (Invoice) "BL01001974: : The Ship Date field is missing a value" (Sales Order) "BL03000018: : Required field Ship Date is missing" (Sales Order) Add the GL Group of the item you were trying to use to the Transaction posting GL account mappings list.In Sage Intacct, go to Order Entry -> Open Setup -> Order Entry Transaction Definitions -> Sales Order (edit).This happens when you select a GL account in ServiceTrade's Sage Intacct configuration page that does not have a GL group associated with it in Sage Intacct. ![]() "No GL accounts were found in the AR GL Information tab for itemid 'xxx' and warehouse 'yyy'" Sending Invoices from ServiceTrade to Sage Intacct Here are some common problems/errors that you may see when using ServiceTrade's integration with Sage Intacct and the steps you should take to resolve them.
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